6 Year Window & Door Product Warranty

For the purposes of this warranty:

LEGG means Lakes Entrance Glass & Glazing Pty Ltd trading as LEGG Windows & Doors.

Customer means the person or entity to whom the relevant Product was supplied by LEGG, together with any person entitled to enforce this warranty under applicable law.

Product means an eligible window or door product manufactured or supplied by LEGG, including the frame, sash or door panel and incorporated components, subject to the exclusions and conditions contained in this warranty.

Warranty Period means six years from the date shown on LEGG's original tax invoice for the Product.

Warranty means this LEGG 6 Year Window & Door Product Warranty.

Subject to the terms, conditions and exclusions contained in this Warranty, LEGG warrants that its Products will be free from defects in materials and workmanship for a period of six years from the date of purchase.

The Product must be:

• selected for an appropriate application;
• installed correctly;
• used for its intended purpose;
• operated reasonably and in accordance with its design;
• maintained and cleaned appropriately; and
• used within its specified performance limitations.

This Warranty is a voluntary warranty provided by LEGG and is additional to any rights or remedies available under the Australian Consumer Law.

If a Product suffers a defect in materials or workmanship during the Warranty Period and the Customer makes a valid claim under this Warranty, LEGG will assess the defect and, subject to the Australian Consumer Law, may at its option:

• repair the defective Product or component;
• replace the defective Product or component with the same or a reasonably equivalent product;
• supply a replacement component; or
• where repair or replacement is not reasonably practicable, refund or reimburse the price paid for the affected Product or component.

Where the original Product, component, hardware or finish is no longer available, LEGG may use a reasonably equivalent replacement.

Minor differences in appearance, colour, finish, profile or hardware resulting from product changes, manufacturing changes or discontinued components will not in themselves constitute a defect.

Any Product repaired or replaced under this voluntary Warranty will continue to be covered for the remainder of the original Warranty Period. This does not affect any rights the Customer may have under the Australian Consumer Law.

Correct installation is critical to the performance, weather resistance, operation and longevity of windows and doors.

Where installation is carried out by a builder, contractor, Customer or other third party, LEGG is not responsible under this voluntary Warranty for any defect, failure or damage caused or contributed to by incorrect installation.

Products must be installed and fixed:

• in accordance with any applicable LEGG installation instructions;
• in accordance with applicable product manufacturer or system supplier requirements;
• in accordance with the applicable Australian Glass and Window Association industry installation and fixing guidance;
• in accordance with applicable Australian Standards and building requirements; and
• in a manner appropriate for the construction type, site conditions and specified performance requirements.

Without limiting the above, this Warranty does not cover defects or damage caused or contributed to by:

• windows or doors being installed out of square, level or plumb;
• insufficient, excessive or incorrect fixing;
• distortion of frames during installation;
• incorrect packing;
• failure to provide appropriate building clearances;
• inadequate flashing, sealing or waterproofing;
• incorrect perimeter sealing;
• interference from adjoining building materials;
• building movement or structural movement;
• incorrect installation of reveals, trims or flashings;
• obstruction of drainage paths, weep holes or sill drainage systems; or
• installation contrary to applicable installation instructions, standards or industry guidance.

Damage occurring during installation by a builder, Customer or third-party installer, including scratching, denting, cracking, twisting, impact damage or other physical damage, is not covered by this Warranty.

Installation Performed by LEGG

Where LEGG has been contracted to install the Product, an exclusion relating to third-party installation will not apply to a defect caused by LEGG's own installation work.

Installation services provided by LEGG are subject to the applicable consumer guarantees under the Australian Consumer Law.

Nothing in this Warranty excludes or limits those rights.

Windows and doors must be selected appropriately for the location, building design, exposure and intended use.

LEGG must be informed at or before the time of ordering of any unusual or specialised site conditions that may affect product selection or performance.

These may include, but are not limited to:

• coastal or highly corrosive environments;
• severe weather exposure;
• high wind locations;
• elevated installations;
• bushfire-prone areas;
• specialised accessibility requirements;
• unusually large openings;
• commercial or high-use applications; or
• other conditions requiring a specialised Product, finish, glass type, hardware or performance rating.

LEGG is not responsible under this voluntary Warranty for failure caused by the Product being used in conditions outside its specified or intended performance capability where those conditions were not disclosed to LEGG or the Product was not specified for that application.

Regular cleaning, inspection and maintenance are necessary to maintain the operation, appearance and durability of windows and doors.

Products must be maintained in accordance with reasonable care and maintenance requirements and any instructions provided by LEGG or the relevant system, hardware, glass or finish manufacturer.

Maintenance may include, where applicable:

• regular cleaning of aluminium frames and glass;
• removal of dirt, salt, sand and other contaminants;
• cleaning tracks and sill channels;
• keeping drainage holes and water paths clear;
• cleaning and maintaining rollers, locks, handles, hinges and other moving components;
• appropriate lubrication of hardware where required;
• inspection and maintenance of seals and weather seals; and
• more frequent cleaning in coastal, marine, industrial or other corrosive environments.

Failure to perform appropriate maintenance will only affect a claim under this voluntary Warranty to the extent that the failure to maintain the Product caused or contributed to the defect or damage being claimed.

To the extent permitted by law, this voluntary Warranty does not cover defects, deterioration, failure or damage caused or contributed to by:

• improper installation by a person other than LEGG;
• misuse, abuse, neglect or unreasonable use;
• accidental or deliberate damage;
• impact damage;
• normal wear and tear;
• failure to carry out reasonable cleaning or maintenance;
• unauthorised alteration, modification or repair;
• use of incompatible or substitute components;
• building movement, settlement, structural movement or distortion;
• failure of surrounding building elements;
• defective or inadequate flashing, membranes, waterproofing or sealants not supplied or installed by LEGG;
• failure of adjoining walls, cladding, brickwork, render or other building components;
• blocked drainage holes, tracks or sill drainage systems;
• exposure to corrosive chemicals or substances;
• contamination from cement, mortar, render, brick-cleaning chemicals, acids, alkalis or other aggressive substances;
• excessive salt or environmental contamination resulting from inadequate maintenance;
• fire, flood, storm, hail, lightning or other external events;
• damage caused by animals, insects or pests;
• use outside the Product's intended application or published performance limitations;
• loads, wind pressures, water pressures or other conditions exceeding the Product's specified performance rating; or
• circumstances otherwise unrelated to a defect in materials or workmanship for which LEGG is responsible.

Nothing in these exclusions limits any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.

Glass incorporated into LEGG Products must be used, handled and maintained appropriately.

Unless caused by a defect for which LEGG is responsible, this voluntary Warranty does not cover:

• glass broken after delivery into the custody or control of the Customer, builder or third-party installer;
• impact damage;
• scratches or damage occurring after delivery or installation by others;
• damage caused by building movement;
• thermal stress caused by circumstances outside the Product's intended design or application;
• damage caused by films, coatings, attachments or treatments applied after manufacture without LEGG's approval; or
• minor visual characteristics or imperfections that fall within applicable industry standards and tolerances.

Where LEGG performs the installation, damage caused by LEGG during installation is not excluded by this section.

Nothing in this section limits the Customer's rights under the Australian Consumer Law where glass fails because of a defect for which LEGG is legally responsible.

Locks, rollers, handles, hinges, closers and other hardware components may also be covered by warranties provided by their respective manufacturers or suppliers.

Where a separate manufacturer warranty applies, LEGG may assist the Customer in identifying or accessing that warranty.

Any third-party warranty is additional to, and does not replace or reduce, any rights the Customer may have against LEGG under this Warranty or the Australian Consumer Law.

Normal wear and tear of moving hardware is not a defect under this voluntary Warranty unless the deterioration results from a defect in materials or workmanship.

Powder-coated and other surface finishes may be subject to separate warranty conditions provided by the relevant finish manufacturer.

The applicable warranty period and conditions can vary depending on:

• the coating system;
• colour;
• gloss level;
• building location;
• proximity to the coast;
• environmental classification; and
• required cleaning and maintenance.

Customers should follow the cleaning and maintenance requirements applicable to their specific finish.

A separate finish manufacturer's warranty operates in addition to any rights available under the Australian Consumer Law and does not remove any responsibility LEGG may have under applicable law.

Condensation can occur on windows and doors as a result of temperature, humidity, ventilation and other environmental conditions within or outside a building.

The occurrence of condensation does not, by itself, establish that a Product is defective.

Condensation or moisture resulting from environmental or building conditions is not covered by this voluntary Warranty unless it is established that the condition was caused by a defect in the Product for which LEGG is responsible.

The Customer should contact LEGG before incurring costs associated with a warranty claim.

LEGG may request photographs, videos, measurements, proof of purchase or other reasonable information to assist in assessing the claim.

LEGG may inspect the Product where reasonably necessary to determine the cause of the reported problem.

Where a claim is accepted under this voluntary Warranty, LEGG will bear the reasonable cost of its assessment and the repair or replacement remedy offered by LEGG.

Where LEGG determines that the reported problem is not covered by this Warranty and is not a matter for which LEGG is responsible under applicable law, LEGG may charge a reasonable inspection or service fee, provided the Customer has been advised of the potential charge before the inspection or service visit is undertaken.

Unless otherwise agreed by LEGG or required by the Australian Consumer Law or another applicable law, this voluntary Product Warranty does not automatically include the cost of:

• removing the defective Product;
• reinstalling a repaired or replacement Product;
• scaffolding;
• cranes or specialised lifting equipment;
• access equipment;
• removal or replacement of cladding, render, plaster, tiles or other finishes;
• painting;
• waterproofing;
• structural alteration;
• removal or replacement of adjoining building products; or
• making good surrounding building work.

Where these works are required, responsibility for the costs will be determined according to the circumstances of the claim, the cause of the defect, any agreement with LEGG and the Customer's rights under applicable law.

Where LEGG supplied the original installation service and an installation defect for which LEGG is responsible has caused the problem, this section does not limit any rights or remedies available to the Customer under the Australian Consumer Law.

To the maximum extent permitted by law, this voluntary Warranty does not extend to indirect, special or consequential loss or damage to surrounding or associated building components.

However, nothing in this Warranty excludes or limits any right the Customer may have to compensation for reasonably foreseeable loss or damage under the Australian Consumer Law or any other right that cannot lawfully be excluded.

This Warranty is provided in addition to any rights and remedies available under the Australian Consumer Law.

Consumer guarantees apply automatically and may continue to apply after the six-year Warranty Period has expired.

Nothing in this Warranty is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.

Mandatory Australian Consumer Law Notice

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Where LEGG also supplies installation or other services, those services are subject to any consumer guarantees and other rights that apply under the Australian Consumer Law.

To make a claim under this Warranty, contact LEGG Windows & Doors using the contact details below.

The Customer should provide:

• their name and contact details;
• the property or project address;
• reasonable proof of purchase or information sufficient for LEGG to identify the original order;
• a description of the alleged defect or problem;
• photographs or videos where reasonably available; and
• any other information reasonably requested by LEGG to investigate the claim.

LEGG may arrange an inspection where required.

Customers should not remove, dismantle, modify or arrange significant repair work to the affected Product before LEGG has had a reasonable opportunity to assess the claim, except where urgent action is reasonably necessary to prevent injury, property damage or further loss.

If urgent action is required, the Customer should, where reasonably practicable, photograph and document the condition before work is undertaken and retain any relevant invoices or evidence.

Nothing in the claims procedure prevents a Customer from exercising any rights available under the Australian Consumer Law.